Help Guide

Manage Your Account Settings

Manage Your Profile Manage Your Users View Deposits


Your Account Settings (previously know as Account Profile) is the area that contains details about organization contact information, Principal Controlling Officer, processing fees, bank EFT info, and your charity logo.

Access the Account profile from the main landing page of the control panel or through the "person" icon in the new top navagation menu.

Manage Your Organization Information


The Organization information is self-editable except for the charity name and ein.

Principal Controlling Officer


A Principal Controlling Officer is a person who has been authorized by the charity's board of directors to act on its behalf during any legal or tax matters that may arise. In practice this means a person who can sign documents that affect the charity, and the signature is binding.

A PCO may be an officer of the charity, such as president, vice president, founder, executive director, or a member of the board that has authority to act on behalf of the charity.

Why Do We Ask For this information?

Since we process payments on your behalf, our regulators and financial partners require us to perform identity verification. The collection of this information is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. Identity verification requirements are now standard within the financial industry, including all payment processors.

For more information on PCO and why it is required, please read the related article "Principal Controlling Officer and Know Your Customer"

When should this information be updated?

If the data has never been provided or if there has been a PCO change, please complete the PCO data tab.

Account Pricing

The Pricing tab details the type of processing plan you are currently using:

Other service charges and fees



You may see fees per transaction in your Deposits > Individual Transactions detail page.

Updating Bank Account Info


The bank account info on file may be viewed in the Bank Deposits tab of your account profile page.

Update your bank account info and upload one form of supporting documentation.

Once the supporting documentation is reviewed by GiveDirect staff, the status will be changed to "Verified."

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