Help Guide

Overview and Procedures


The Employer Match (EM) option is standard on the payment form. The charity may also sign-up for a stand-alone Employer Match form.

Employer Match allows your donor to easily request that his employer match his online gift. More than 2,000 companies have signed up to participate in the matching program.

Confirmation and Instructions

The donor will receive an email confirmation that GiveDirect has processed his payment. He will also receive an email from our partner, Amply, which will include simple, comprehensive instructions on how to complete the gift matching transaction. In most cases these instructions will direct the donor to his company's online, employee portal. It is important that the donor follow and complete the instructions for the charity to receive the matching gift.

The charity will also receive an email from our partner, Amply (, and/or the matching company. Make sure you respond to the verification email asking for basic information, such as your address and 501c3 status. Ignoring this request will result in delayed or missed matching gifts.

Once the process is successfully completed, you will receive a check directly from the donor's employer, not GiveDirect, therefore, a non-refundable processing fee of 15% will be deducted from the original gift. Receipt of the matching gift may range between 30 and 120 days, depending on the employer's matching policies.

If you have additional questions about the employer match option, payments or fees please contact or call our toll free number 866-459-6420.

How to Find your EM donations

To find and download a list of your matching gifts:

  • Go to Transactions Reports
  • Enter a date range in the search fields
  • Check the "Employer Match" box at the bottom of the left-hand column

What is the cost of this service.

  • EM donations are charged the regular credit card or echeck processing fee(s) + a 15% EM transaction fee.
  • This fee covers all the back-end processing to secure the matchng gift.
  • If the donor's gift does not qualify for the employer's matching program the fee will not be assessed.
  • The processing fee is deducted from the original gift. The matching portion of the donation will be sent directly to the charity by the donor's employer, not through GiveDirect.