Help Guide

Email Confirmations to Donors

Each month as payments are processed, the donor (or member) will receive an email to confirm payment status. A donor whose payment failed for any reason will be notified by email of the problem and directed to the Online Management System (OMS) at to provide updated payment information.

Even though GiveDirect sends confirmations and notifications, there is no assurance that a donor will read emails from GiveDirect. Therefore, we strongly recommend the charity be pro-active in contacting (following-up) with donors when transactions fail.