Help Guide

Cancel a Recurring Payment

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To cancel a recurring payment, go to Recurring Payments and find the donor's account. Click on the Transaction ID number to get into the detail page. Go the the "recurs" drop-down field and change the frequency to "Stop this Payment."

Make sure to save your changes.

For information on how to locate a transaction, please read section "Recurring Transaction Search" in the related article "Recurring Transaction Overview."

To verify that the change was completed successfully, began a new search (do not use the back button) and verify that the Recurs column reads "cancelled."

Please read how your contributor may manage his own recurring transaction in the related articles "Recurring Online Management System" and "Access To The OMS."