Managing Your Recurring Payments and Accounts
Overview Updating Payment Method Payment Method Accepted Cancel a Recurring Transaction Update Transaction Information Find Expiring Accounts Donor's Portal Recurring Transaction PoliciesDonor's Portal
Creating and Accessing the Donor's Portal Account
Donors may create their account using these instructions:
- Go to www.givedirect.org.
- Click on “Manage a recurring donation.”
- If this is the donor's first visit to the Donor's Portal, click the “Set Up Your Login” link. There will be four identifying questions the donor must answer. If he has forgotten any of the required information, the charity will find the data in his recurring record.
- If the donor already has login credentials but has forgotten his password, he must use the "Forgot Password" button and a password reset link will be emailed to the address in the record.
- Upon first access, the donor will be asked to establish a permanent password.
As of Feb 2020, donors will be prompted to create their login credentials at the time they create a new recurring donation. The prompt will link the donor directly to the "Set-up Your Login" page in the Portal.
Updating Account Information
Once logged in, the donor may change/update his payment method (card number and/or expiration date), increase/decrease the contribution amount, update his mailing or email address, or stop his recurring contribution. He may also view/download a transaction history.
- If the donor wishes to change his payment method to echeck he may email support@givedirect.org or call the toll free number with the bank routing number and account number and we can make that change for him.
- For more information about using echeck as a payment method, see the related article "Change Payment Method."
Linking Multiple Accounts
If the donor has more than one recurring transaction associated with the same email address, the accounts may be “linked” so the donor can access all of his transactions using the same login credentials. To have accounts linked, please email GiveDirect at support@givedirect.org.
Verify Existing Account Status
To see whether a donor already has login credentials, go to "Recurring Payments" in your control panel and enter the donor's name in the search fields. (Ensure there are no dates in the date range fields and click "Search.") On the next screen, click on the transaction ID to get into the detail page. At the bottom of the detail page is a section titled "Online Management System." If the donor has login credentials you can see the login name here.
