GiveDirect is a service provider to the charity. Our relationship is with you, the charity, rather than your donor. Therefore, as a general rule, GiveDirect will not initiate contact with your donors, with the exception of transaction confirmations. However, if a donor contacts us, we will, of course, respond to questions or requests for assistance, and/or forward requests to the charity for action.
GiveDirect is an online fundraising platform used by U.S. based charities to process charitable contributions, event registrations, and membership dues online.
Note: This policy is primarily intended for use by the donor and is written with his perspective in mind. The term "you" or "your" refers to the donor and in this context should be read as "the donor."
1. Collection of Information
We collect information that you provide us when you use our platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location based on your IP address.
2. Use of Information
We use the information we collect to support and personalize our platform and to communicate with you about the transactions you make on our platform. The ways we do this include the following:
If you have a recurring transaction on our platform, we will store information about your payment method.
3. Sharing Your Information
We do not rent or sell your personal contact information (such as your email address) to third parties to use for their own marketing purposes. We share information in the following ways:
4. Third Party Links
An essential part of our services that you receive when you complete a transaction through our platform is to receive communications from us through email. We communicate with you about your donations and payments to the charities using our service. Please be aware that you cannot opt-out of receiving transaction-related messages from us.
6. Data Retention
In general, we do not remove personal information that is associated with transactions you have made on our platform. You may request to have your personal information removed from our platform using the Contact Us section of this site. If your personal information is removed, we will retain general information about your past transactions, such as date, amount, and the charity the contribution was given to, but your personally identifiable information will no longer be associated with those transactions. Please note that we do not control information that recipient charities have copied out of our platform.
We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
8. Data Security
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
This policy is accessable to you and your donors on all donation forms by clicking the GiveDirect logo in the form's footer bar and on our public site GiveDirect.org also in the footer bar of that site.