Help Guide

Communication Policy

GiveDirect is a service provider to the charity. Our relationship is with you, the charity, rather than your donor. Therefore, as a general rule, GiveDirect will not initiate contact with your donors, with the exception of transaction confirmations. However, if a donor contacts us, we will, of course, respond to questions or requests for assistance, and/or forward requests to the charity for action.

Privacy Policy

GiveDirect is an online fundraising platform used by U.S. based charities to process charitable contributions, event registrations, and membership dues online.

This Privacy Policy describes what personal information GiveDirect collects, how GiveDirect uses this information, how this information may be shared, and what choices and rights you have with respect to this information.

Note: This policy is primarily intended for use by the donor and is written with his perspective in mind. The term "you" or "your" refers to the donor and in this context should be read as "the donor."

1. Collection of Information
We collect information that you provide us when you use our platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location based on your IP address.

2. Use of Information
We use the information we collect to support and personalize our platform and to communicate with you about the transactions you make on our platform. The ways we do this include the following:

  1. to provide our platform's functionality and personalization;
  2. to fulfill your payments through our platform;
  3. to process, store, and deliver communications;
  4. to provide customer service and support;
  5. to respond to your inquiries or requests;
  6. to back-up our systems;
  7. to improve the security of our platform;
  8. and to perform research and analysis for our business purposes;

If you have a recurring transaction on our platform, we will store information about your payment method.

3. Sharing Your Information
We do not rent or sell your personal contact information (such as your email address) to third parties to use for their own marketing purposes. We share information in the following ways:

4. Third Party Links
Our platform may include third-party social media links and links to other third-party web sites. These sites are operated or hosted by third parties and are subject to their own privacy policies instead of this Privacy Policy.

5. Communication
An essential part of our services that you receive when you complete a transaction through our platform is to receive communications from us through email. We communicate with you about your donations and payments to the charities using our service. Please be aware that you cannot opt-out of receiving transaction-related messages from us.

6. Data Retention
In general, we do not remove personal information that is associated with transactions you have made on our platform. You may request to have your personal information removed from our platform using the Contact Us section of this site. If your personal information is removed, we will retain general information about your past transactions, such as date, amount, and the charity the contribution was given to, but your personally identifiable information will no longer be associated with those transactions. Please note that we do not control information that recipient charities have copied out of our platform.

7. Children
We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.

8. Data Security
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

9. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you.

This policy is accessable to you and your donors on all donation forms by clicking the GiveDirect logo in the form's footer bar and on our public site also in the footer bar of that site.