Help Guide

Error Messages


There are many reasons why a transaction may not have processed successfully. Different card companies provide different levels of information. Some issuers may indicate the reason for the decline (security code or billing address, insufficient funds, etc.) while others only provide generic information. For this latter category, the donor will need to call his card company to receive additional information.

Declined transactions, for any reason, did not settle and should be removed from your transaction list when balancing.

Below are the most common error messages and the payment result you might see:

Payment Result Error message Reason For Error Remedy
AVS zip failure Incorrect billing zip code entered Donor to verify the billing zip code with the issuing card company and retry payment.
CSC failure Incorrect Card Security Code entered Donor to verify the security code and retry payment.
Declined (generic) This can happen for many reasons; incorrect card number or expiration date, suspicious activity or suspected fraud by the card issuer, card limit issues, etc. You may find additional informationn about the decline in the detail page. Click transaction ID and scroll to bottom of the page. If the detail page does not contain any additional description, the donor will need to call his card issuer to determine the reason for the declined status.
Insufficient Funds Self explanatory Donor must remedy with the card issuer before trying again.
Expired Card Self explanatory Donor to verify the expiration date and retry payment.
Invalid Account Number Self explanatory Donor to verify the card number and retry payment.
(Void) Transaction Not Voided - Already Settled Void was attempted on a day other then the original input date. Transaction was not successfully voided. Charity must process a credit. For additional information on voids and credits, please see the related article on "Refund a Transaction."
(Blank Payment Results) Transaction did not process due to server, gateway, or internet interuption. Donor to retry payment.

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