Help Guide

Manage Your Transactions

What does it mean to manage a transaction?

For the most part we're talking about updating donor contact data. But managing a transaction might also include

You may update or change most details in a transaction. First determine whether this is a one-time transaction or a recurring payment.

If one-time:

If recurring:

Monitoring for Fraud

From time to time an automated hacker (a bot) may attack your payment form. This happens when an e-commerce form is available for public use, such as on your web site. The public website leaves the payment form readily accessible to automated hackers looking to test and subsequently steal credit card information. This does not mean that hackers are attempting to break into our secure server, rather they are testing credit card information they have previously stolen or bought on the black market.

Because this hacker activity is a possibility, you should periodically monitor your transactions for suspecious activity. When you see such activity, you should:

Now to Recognize a Fraudulent Transaction

The best way to recognize suspected fraudulent activity is to know your donor base. But obviously, the reason we use online giving is to attract new donors. So here's a few tips:

Contacting Donors of Declined Transactions

Although an error message is displayed on the donation form for missing and invalid card data (see Fig 1), sometimes the donor is in such a rush, he may miss it. When you see a declined transaction, it is a good practice to contact that donor to make sure that he is aware his donation was not processed successfully. Donors will not receive an email from GiveDirect in these instances.

Likewise, after recurrings are processed, if you have recurring transactions that were declined or otherwise failed to go through, you should contact these donors. GiveDirect does send an email in these instances to notify the donor of the failure along with instructions to correct the issue, however many donors will not receive or respond to requests from GiveDirect. Therefore, it is a good practice for the charity to do their own follow-up with their donors.