FAQ: How do I cancel a recurring payment?

To cancel a recurring donation or membership, go to Recurring Payments.

• Navigate to the recurring payment record using the search fields on the left. (Make sure the date range is blank.)
• Click the Transaction ID to open the detail page.
• At the top of the detail page, click the down arrow on the "Recurs" drop-down menu and select "Stop This Payment."
• Make sure to save your changes.

To verify that the action was successful, repeat the search for the payment record and check the status of the transaction. It should say Inactive in the status column.