FAQ: How do I resend a donor's email receipt?
Email is not 100% reliable due to many possible connectivity issues and email spam filters. To ensure that GiveDirect emails have the best opportunity to be delivered, ask your donor to add the domain of "email.givedirect.org" to their email software's safe list.
A donor's email receipt will be sent from receipt@email.givedirect.org.
To resend an email receipt,
- Go to Transactions Report and locate the donor's transaction.
- Verify that the email address is correct.
- Click the blue button labeled "Resend Email Receipt."
If the donor still does not receive the email ask them to check their spam folder.
