FAQ: How do I change an email notification address for a form?

There are two important email addresses for your organization.

  1. The first is your charity's primary contact email address.
  2. The second is the email address where transaction notifications will be sent. 

This article will show you how to change the address where transaction notifications are sent. 

For information on how to update your primary contact email address, please see the FAQ titled "How do I change my charity's primary contact email address?"


Each form has its own email notification address field. This is useful if you have different staff personnel managing different campaigns or appeals.


To update the email notification address:

  1. Go to Fundraising Forms. This may be done from the main menu or the top navigation bar.
  2. Click the green edit button next to the form to be changed.
  3. Go to Charity Information section and update the address.

Step 1: Access fundraising forms from the Main Menu or the top navigation bar.


Step 2: Click the edit button for the form to update.


Step 3: Update the email address in the Charity Information section.

We can send email notifications to two email addresses. If you wish to have notifications go to more than two people, consider using a shared email address or set up a forwarding rule in your email software.

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