Recurring Payments

How to cancel a recurring payment

To cancel a recurring payment, go to Recurring Payments and search for the donor's account.

Click the Transaction ID number to open the detail page.

Go the the "Recurs" drop-down list and select "Stop this Payment".

Save your changes.

To verify that the change was completed successfully, begin a new search for the donor's account (do not use the back button) and verify that the Status column reads "Inactive".

Read how contributors may manage their own recurring transaction in the Help Guide section Donor Portal.