Recurring Payments
How to cancel a recurring payment
To cancel a recurring payment, go to Recurring Payments and search for the donor's account.
Click the Transaction ID number to open the detail page.
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Go the the "Recurs" drop-down list and select "Stop this Payment".
Save your changes.
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To verify that the change was completed successfully, begin a new search for the donor's account (do not use the back button) and verify that the Status column reads "Inactive".
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Read how contributors may manage their own recurring transaction in the Help Guide section Donor Portal.