Transaction Fees

Credit/Debit Card transaction fees are based on three components:

• a credit card percentage (the fee charged by the credit card companies)
• a per transaction fee (a fee charged by the payment gateway provider)
• a platform percentage (our cost to maintain and improve the GiveDirect platform)

eCheck transaction fees are based on three components:

• a processing percentage (nominal fee to cover the charge of processing)
• a per transaction fee
• a platform percentage

Employer Match (EM) fees are calculated at 15% of the original transaction. EM donations are charged transactions fees as outlined above, plus the EM Matching fee.

Related content: Employer Match donations

Credit Card and bank processing fees are non-refundable. Employer Match fees are only refundable in the event the donor's employer denies the matching request.

Adjustments

Adjustments are made for items such as add-on subscriptions (infrastructure fee, integrations and Text2Give), corrections to deposits, or corrections to Employer Match fees.

You may see adjustments along with an explanation of the adjustment in your deposit summary page.

Other Fees and Adjustments are rolled into the total fees figure in the Summary to arrive at your deposit total.

Where can I see the Fees charged?

Processing percentages paid by the charity may be seen in your Account Settings page under the Pricing tab.

Related content: Deposit Reports