What is multi-factor authentication?

Multi-factor authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource, such as the GiveDirect Control Panel. In addition to asking for a username and password, MFA requires an additional verification factor, which decreases the likelihood of a successful cyber attack.

Why is multi-factor authentication important to you and to GiveDirect?

The main benefit of MFA is to enhance our security by requiring users to identify themselves by more than a username and password. While important, usernames and passwords are vulnerable to brute force attacks and can be stolen by third parties. Enforcing the use of a MFA factor means increased confidence that your Control Panel data will stay safe from cyber criminals.

How does MFA work?

Multi-factor authentication works by requiring additional verification information (factors). One of the most common verification factors that users encounter are one-time passwords (OTP). GiveDirect uses a 6-digit code (OTP) sent to you via email. A new code will be generated each time an authentication request is submitted.

How to enable MFA verification

Go to Account Settings.

Click on Manage User Accounts.

Click the edit button next to the account to be modified.

Important: Verify that your email address is current and correct.

Change the 2-step verification toggle to YES.

Save your changes.

Now what?

The next time you log in, you will receive a message that your account is using 2-step Verification. Click the Green "Send Me The Code" button. Check your email and enter the code from the email into the field provided.

If you are using a trusted device (your normal home or office computer), you may click the "Trust this device" check box. If you do not click the trusted device check box, you will required to enter a code each time you log in.

Note: The trusted device status is good for six months. After the expiration date, you must repeat the 2-Step Verification process.