GiveDirect is a service provider to the charity. Our relationship is with you, the charity, rather than your donor. Therefore, as a general rule, GiveDirect will not initiate contact with your donors, with the exception of transaction confirmations. However, if a donor contacts us, we will, of course, respond to questions or requests for assistance, and/or forward requests to the charity for action.
GiveDirect is an online fundraising platform used by U.S. based charities to process charitable contributions, event registrations, and membership dues online.
Note: This policy is primarily intended for use by the donor and is written with that perspective in mind. The term "you" or "your" refers to the donor and in this context should be read as "the donor."
1. Collection of information
We collect information that you provide us when you use our platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location based on your IP address.
Information you provide us
When you use our platform, we collect information you provide us, like your name, address, email address, and phone number.
We also collect certain information in order to process your donations and payments, such as your payment method (for example, credit card or bank account information).
When you communicate with us via email, we may store a copy of your communications for up to two years. We do not record phone calls, but voicemail records may be stored for up to one year.
We may receive information about you from our partners. For example, if you have a recurring transaction with us, our payment gateway may notify us that your payment information has changed, and third parties may help us prevent fraud by verifying your contact information.
Automatically collected information
We collect information about your use of our platform, including your search activity, the pages you view, and the date and time of your visit. We also collect information that your device provides to us, such as your browser type, type of device, IP address, and referring URLs.
We will receive your device's general location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our platform as a contact or billing address.
2. Use of information
We use the information we collect to support and personalize our platform and to communicate with you about the transactions you make on our platform. The ways we do this include the following:
- to provide our platform's functionality and personalization;
- to fulfill your payments through our platform;
- to process, store, and deliver communications;
- to provide customer service and support;
- to respond to your inquiries or requests;
- to back-up our systems;
- to improve the security of our platform;
- and to perform research and analysis for our business purposes;
If you have a recurring transaction on our platform, we will store information about your payment method.
3. Sharing your information
We do not rent or sell your personal contact information (such as your email address) to third parties to use for their own marketing purposes. We share information in the following ways:
The charities you support
The information you provide to us in conjunction with a donation or a payment to a charity is shared with that charity.
If you have a recurring transaction on our platform, the charity will have limited information about your payment method, such as the last four digits and the expiration date of the credit card. The charity is provided with this information so that they can assist you with changing your payment method or answer questions you may have about your transactions.
We use a partner for corporate match donations. When you submit your information for a corporate match donation, some of that information is shared with our partner, such as your name, business email address, and employer name. This information is shared in order to fulfill the match request.
We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our platform.
4. Third party links
An essential part of our services that you receive when you complete a transaction through our platform is to receive communications from us through email. We communicate with you about your donations and payments to the charities using our service. Please be aware that you cannot opt-out of receiving transaction-related messages from us.
6. Data retention
In general, we do not remove personal information that is associated with transactions you have made on our platform. You may request to have your personal information removed from our platform using the Contact Us section of this site. If your personal information is removed, we will retain general information about your past transactions, such as date, amount, and the charity the contribution was given to, but your personally identifiable information will no longer be associated with those transactions. Please note that we do not control information that recipient charities have copied out of our platform.
We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
8. Data security
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
This policy is accessible to you and your donors on all donation forms by clicking the GiveDirect logo in the form's footer bar and on our public site GiveDirect.org (also in the footer bar of that site).