Transaction Fees
Credit/Debit Card transaction fees are based on three components:
- a credit card percentage (the fee charged by the credit card companies)
- a per transaction fee (a fee charged by the payment gateway provider)
- a platform percentage (our cost to maintain and improve the GiveDirect platform)
eCheck transaction fees are based on two components:
- a platform percentage
- a per transaction fee
Employer Match (EM) fees are calculated at 15% of the original transaction. EM donations are charged transactions fees as outlined above, plus the EM Matching fee.
Related content: Employer Match donations
Credit Card processing fees are non-refundable. Employer Match fees are only refundable in the event the donor's employer denies the matching request.
Adjustments
Adjustments are made for items such as add-on subscriptions (integrations and Text2Give), corrections to deposits, or corrections to Employer Match fees.
You may see any adjustments along with an explanation of the adjustment in your deposit summary page.
![](images/adjustment.png)
Where can I see the Fees charged?
Processing percentages paid by the charity may be seen in your Account Settings page under the Pricing tab.
![](images/fees.png)
The "Deposit Detail" page will summarize the transactions included in the deposit
Related content: Deposit Reports
- To see a breakout of the total fees, click the blue button (Figure 3 (A)) in the "Fees" column.
- The column will expand to show the individual fees (Figure 3 (B)) that make up the total fee amount.
- Click on "View Transactions in this Deposit" (Figure 3 (C)) to see the list of each transaction and its associated fees included in the deposit.
![](images/fig29b.png)