Help Guide
Account Updater For Recurring Payments

Posted: October 2020

Recurring donations and memberships offer convenience for your supporters and a stable source of revenue for you. When a recurring payment can't be processed because of an expired credit card or a new card number, it's troublesome both for you and for your donor.

GiveDirect offers Account Updater to keep your recurring payments running smoothly.

Each month, we query the issuing banks for any cards that have an upcoming expiration date or for cards that have recently declined. The banks return information to us about the accounts. With this information, we can automatically update account numbers and expiration dates. And, if an account has closed or cannot be updated, we can alert you so that you can proactively reach out to your donor.

Since putting Account Updater in place, we've seen a 50% reduction in donations that are interrupted for any length of time because of a credit card change. And best of all? This benefit is offered free of charge; it's included as part of your GiveDirect platform.